Customer Service Specialist GERMAN Bilingual/Native/Advanced PERMANENT Madrid

We are recruiting an awesome team of German speakers to join us at our Madrid Production Hub office! Diversity is our way of life!
If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you!

Main Duties:

· Update reference databases with new products and changes in the german market ensuring quality of the data: Classify products, standardize and group data following the company hierarchies and business rules
· Identify required changes to the existing reference file.
· Work together with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
· Identify and resolve routine exceptions and issues.
· Perform quality control of maintained data and apply corrections as required.
· Maintain documentation of processes and procedures.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other “protected status “.