Grupo Piñero * Hotel Deputy Director – Jamaica

  • Requisitos mínimos

    The ideal profile will have:

    – Proven experience in Rooms Division and Food & Beverage.
    – Highly desirable experience in Caribbean Area.
    – Bachelors or master’s degree in Hotel Management, Tourism or Economic Studies preferred, or long-term track record of success in role within industry.
    – Highly Fluent in English and Spanish, writing and speaking.
    – Highly computer literate with a high-level command of Excel.
    – Knowledgeable and proficient with hotel technology: PMS, Channel Manager, GDS, CRS, Extranet
    – Goal-oriented.
    – Sound ability and knowledge to develop standards of operations and strategic processes.
    – Ability to work under own initiative, self-directed and motivated.
    – Good communication skills.


Are you passionate about the world of hospitality? Would you like to face interesting projects in the Caribbean, being part of a big family? Do you have experience in managing all-inclusive hotels in Caribbean Area? If so, we are waiting for you!

As Deputy Hotel Manger, you will be responsible for overseeing the Food and Beverage department as well as the Front of House department with responsibility for Staffing control, Standard Operational Procedures, Health and Safety Compliance and Departmental Operational and Strategic Direction.

Some of your main responsabilitiesvwill be:

– Manage your team’s performance using clear, fair, honest communication.
– Clear, accurate & timely documentation: reports, inventories, discipline forms, praise books, etc.
– Oversee the operations of the hotel including managing Guest complaints.
– Co-operate within the Executive Committee team and with all other hotel departments to establish and maintain a positive working environment.
– Give assistance to other departments when necessary.
– Maintain and continually assess the agreed standards detailed in the Bahia Principe Standards & Training Manual and company Policies and Procedures.
– Monitor the level of service and the level of guest satisfaction on an ongoing basis within the hotel to ensure consistency with established standards.
– Handle all guest comments, questions, complaints, requests or inquiries, taking the necessary action and steps and ensure follow-up.
– Examine the property, equipment and environs on an ongoing basis, with a view to adopting a proactive approach to problems and creative service solutions and ideas.
– Maximise revenue through the encouragement of up selling and cross selling.
– Drive and participate in setting key standards, for all departments within the portfolio and ensure that they are implemented.

Se ofrece
We offer you an interesting remuneration package that includes, among other aspects:
– Competitive salary.
– Maintenance.
– Accommodation.
– Health insurance.
– Flights.

With more than 40 years of history, we carry out responsible management to offer the best experience to customers and employees and actively contribute to society as a whole, based on a strategic plan focused on three axes: innovation and development, digitalization and sustainability.

We offer you the opportunity to join our team, where we are committed to professional growth through the development of training plans and the creation of dynamic and collaborative work environments. We are more than 15,000 employees around the world with a common goal: to be and make happy.

At Grupo Piñero we are committed to the inclusion of people with disabilities in the professional field.
We offer you an interesting remuneration package that includes, among other aspects:
Competitive salary.
Health insurance.

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