Administrativo/Atención al cliente (con inglés y francés) Alcobendas

Review of customer KYC
· Identify any possible suspicious activity, using the tools provided by the company and the knowledge of the current legislation related to money laundries in every country were Ria operates.
· Analyze in detail the orders detected as suspicious to warrant the legal compliance of every wire.
· Receive and analyze the documents sent by the agents and customers and assure that it’s correct, complete and meet the internal and correspondents compliance policies.
· Approve all orders after review they meet all the legal and policies requirements.
· Work together and maintain a constant and fluent communication with the correspondents to warrant a better customer service.
· Communicate the agents (direct customers) through the system the reason why the order status has been placed on hold and request the necessary documents to release the order.
· Send to the correspondent all legal documents in case they requested.
· Receive calls from final customers and agents and clarify doubts about the order status.
· Collaborate to any investigation done by legal entities.
· Prepare reports for local compliance officers to reflect the results of suspicious activities detected.