IT Support and Helpdesk Technician. Alcobendas

  • Requisitos mínimos

    Technical Support Requirements:

    · Degree in computer science or information technology.
    · At least 5 years of technical customer support experience, tech support, desktop support, or a similar role.
    · High level of English (B2 or higher)
    · Availability to travel national territory (driver’s license)
    · Certification in Microsoft Cisco is advantageous.
    · Proficiency in Windows, Office 365, Share point, Active Directory (AD), SCCM, Azure, Intune, iOS.
    · Proficiency in ticketing tools – Services desk, Jira, QC.
    · Experience with MDM iOS and Android
    · Experience with Navision and Dynamics 365 applications.
    · Basic understanding of PowerShell
    · Peripheral troubleshooting experience – Scanner, Office printers Routers and Switch
    · Experience with remote desktop applications and help desk software.
    · Attention to detail and good problem-solving skills.
    · Excellent interpersonal skills.
    · Good written and verbal communication.

  • Requisitos deseados

    · ITIL certification.
    · VMWARE.
    · Grafana application.
    · SQL Server.
    · Ability to work mostly unsupervised.
    · Ability to handle multiple priorities.
    · Strong attention to detail.
    · Professional experience or understanding of Store environments and operations.


Audika is a multinational hearing care company, part of the Demant Group, a global group covering all areas of hearing care. Audika has more than 2,750 hearing centers in 26 countries. In Spain, Audika is in expansion and has more than 135 hearing centers providing hearing services to our clients.

For our head office in Alcobendas- Madrid, we are looking for an IT Support and Helpdesk Technician, you will manage all issues and requests from all employees with any IT related issues, ensuring that you provide a high level of support and resolve queries. You will also be responsible for the installation and maintenance of IT equipment.

Reporting to the IT Manager, the functions of the position are:

– Provide IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software.
– Manage the installation, configuration, and maintenance of hardware and software systems, including servers, desktops, laptops, and smartphones.
– Interacting with internal customers and working collaboratively with them and provide a excelent costumer experience.
– Develop and maintain positive relationships with users, ensuring their satisfaction with our services.
– Ensure timely and effective resolution of technical issues.
– Test and evaluate new IT systems and technologies.
– Proyect management, participe in store intervention
– Availability to travel national territory

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