Atención al cliente / Soporte técnico – Alemán Alcobendas

We are recruiting a Helpdesk Technician, German Speaker for our European Help Desk Department in our main HQ in Alcobendas. You will provide first level of technical support to our agents´ network in Europe, helping them to solve the different questions and problems they may have.

Your tasks would be for the following:

– Install and check all the requirements of our web system to operate both new agents equipment and former agents formatted PC´s
– Answering technical requests through call center and email ticketing.
– Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.

Qualifications:

– Work experience in IT background or IT interest would be a plus
– High knowledge of MS Windows and Internet Explorer
– High knowledge of the Office Pack
– Excellent skills installing computers and peripherals
– Excellent communications skills (both oral and written) in German